Resolution Protocol.
Our refund policy is designed to ensure a fair and transparent resolution process based on technical delivery milestones.
Onserk Billing Operations
Our refund policy is built on transparency. Every transaction is subject to the milestone-based delivery agreement specified in your project briefing.
Milestone-Based Eligibility
Refunds are processed based on undelivered technical milestones. Once a milestone has been reviewed and approved by the Client, the associated fees are deemed non-refundable as they represent finalized engineering hours.
Resolution Initiation
To initiate a refund request, a formal 'Resolution Ticket' must be submitted via the Support portal. Our team will review the delivery status and technical logs to determine the appropriate resolution within 5-10 business days.
Third-Party Fees
Processing fees from third-party payment gateways (e.g., Stripe) and costs related to activated licenses or infrastructure prorations are non-refundable and will be deducted from the final resolution amount.
Request a Resolution
Financial Operations: support@onserk.com
Resolution inquiries are typically acknowledged within 48 hours of ticket creation.